FAQ

About Terrahomegoods & Our Mission

Q1: What is Terrahomegoods? A: Terrahomegoods is a premium homeware brand dedicated to crafting sustainable, beautiful, and high-quality products for modern living. We focus on eco-conscious materials and timeless design to help you create a more mindful and inspiring home environment.

Q2: What does the name 'Terrahomegoods' mean? A: It reflects our core philosophy:

  • Terra: Latin for 'Earth,' this represents our commitment to natural, responsibly sourced materials and sustainable practices.

  • Homegoods: This represents our passion for creating the functional, thoughtfully designed items that elevate your daily rituals and transform a house into a home.

 

Product Design & Quality

 

Q3: Are Terrahomegoods products truly sustainable and high-quality? A: Absolutely. Quality and sustainability are the foundation of our brand. All materials (such as organic cotton, reclaimed wood, recycled glass, and high-grade ceramics) are responsibly sourced, non-toxic, and chosen for their durability and eco-friendly properties. We prioritize ethical production and superior craftsmanship.

Q4: How do you ensure the durability of your products? A: We select premium, long-lasting materials designed for real, everyday use. Our products undergo rigorous quality control testing to ensure they meet our high standards for longevity and performance, from the weave of our textiles to the finish on our kitchenware.

Q5: Where are your products made? A: We partner with skilled artisans and certified manufacturers both locally and around the world. We are committed to ethical partnerships and supply chain transparency. Specific origin and material information is listed on each individual product page.

 

Product Care & Use

 

Q6: How should I clean and care for my Terrahomegoods products? A: To ensure the longevity of your items, detailed care instructions are provided on the product's tag, packaging, and on its specific product page on our website. For example, some textiles may require gentle washing, while certain wood products may need occasional oiling.

Q7: Are your kitchenware products food-safe? A: Yes. All products intended for contact with food (such as cutting boards, bowls, and utensils) are finished with 100% food-safe, non-toxic oils or glazes. Please see the individual product page for specific details, including dishwasher and microwave safety.

 

Placing & Managing Your Order

 

Q1: How do I place an order? A: Placing an order is simple:

  1. Add your desired items to the shopping cart.

  2. Proceed to Checkout or select the PayPal button.

  3. On the Customer Information page, enter your contact and address details.

  4. Enter any valid discount code and click "Apply".

  5. Click "Continue to Shipping Method", verify the address, and click "Continue on to Payment Method".

  6. Enter your payment details and click "Complete Order". You will receive an on-screen confirmation and a second confirmation via email with your Order Number.

Q2: How do I know my order has been successfully submitted? A: You will immediately receive an email confirmation containing your Order Number and the full details of your purchase.

Q3: Can I change or cancel my order? A: Yes, if you act quickly! Amending or canceling your order is allowed on or before 11:00 PM (PDT, -7 GMT) on the same day the order was placed. After this cutoff time, changes cannot be guaranteed. Please contact us immediately at service@terrahomegoods.com to request any modifications.

Q4: How do I use a discount code? A: Enter the code in the "Discount" field located on the right side of the Customer Information page during checkout and click "Apply". You will see the discount reflected in your order total breakdown before proceeding to payment.

 

Payment & Security

 

Q5: What payment options do you accept? A: We accept all major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.

Q6: Is my payment information secure? A: Yes, absolutely. We utilize an industry-leading, secure internet payment gateway. All credit card and personal information is encrypted during transmission using the Internet-standard SSL (Secure Sockets Layer) protocol and secured with AES-256 encryption. We prioritize your privacy and confidentiality.

Q7: What are the recommended web browsers for your site? A: For the best experience, we recommend using Google Chrome, Safari, Firefox, or Internet Explorer.

 

Shipping & Returns

 

Q8: What if I receive missing or incorrect products? A: We apologize for any error! For missing or wrongly shipped items, please contact us immediately at service@terrahomegoods.com. Quote your Order Number and provide photo proof (image file size under 1MB). We will happily reship the correct item at no extra cost. You may keep the wrongly sent item as a gift from us!

Q9: What is your return & exchange policy? A: Please refer to our detailed Return Policy page for all guidelines regarding returns and exchanges. For any questions, our customer service is available 24/7 and we will reply to your inquiry as soon as possible. You can contact us at service@terrahomegoods.com for assistance.

 

Shopping Cart Help

 

Q10: How do I add, view, or change the quantity of items in my cart? A:

  • Add: Navigate to the item page, select your preferences, and click "Add to Cart."

  • View: Click the Cart icon located at the top of the website page.

  • Change Quantity: While viewing your cart, update the number in the "Quantity" field next to the item. The total cost will automatically update.

  • Remove: Click the "Remove" link below the quantity listing for the item you wish to delete.